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Privacy Policy


At HR Ottawa, L.P. (“Hard Rock Ottawa”), we value our customers and take pride in providing the City of Ottawa with the most exciting entertainment services available in the gaming industry today, as a service provider to the Ontario Lottery and Gaming Corporation. This Privacy Policy sets out the manner in which information about you is collected, used, disclosed, and otherwise managed in connection with the website and other interactions we may have with you.

Collection and Use of Personal Information

Contact Us: When you contact us with a comment, question or complaint, you may be asked for information that identifies you (such as your name and email address) along with additional information we need to help us promptly answer your question or respond to your comment or complaint. The questions and comments we receive, with our responses, may be posted to the FAQ section of our website on an anonymous basis. We may also retain this information to improve our product and service offerings.

Visiting our Website: You can visit our website without telling us who you are or submitting any personal information. However, we and/or our service providers (such as Google Analytics) collect the date and time of the visit to our website as well as browser type, operating system, internet service provider, referring site, pages requested, and IP address from visitors to the website. We use this information to help us understand our website activity, and to monitor and improve the website. For more information about Google Analytics, visit

Cookies: Our website uses a technology called “cookies”. A “cookie” is a small line of data that is sent to your Internet browser from our website, which may then be stored on your computer’s hard drive. Cookies can track how and when you use a website, and which website you visited immediately before. We use cookies to identify you when you return to our website, allow you to login to any account you may have with us, and improve your experience on our website by making the pages you have visited in the past on our website readily accessible.

If you do not wish to receive a cookie, you may set your browser not to accept cookies. Please note, however, that if you decide not to accept cookies from our website, this may impact the functioning of certain features of our website and your ability to perform certain transactions or access certain content.

Sharing of Personal Information

We will not disclose, trade, rent, sell, or otherwise transfer your personal information, without your consent, except as set out herein.

Service Providers: Your personal information may be transferred (or otherwise made available) to our affiliates and other third parties who provide services on our behalf. For example, we use service providers to host the website, operate certain of its features, respond to your questions or comments, and send email or other communications. Your personal information may be maintained and processed by Hard Rock Ottawa, its affiliates, and other third party service providers in the US or other jurisdictions.

In the event personal information is transferred to the US or other foreign jurisdiction, it will be subject to the laws of that jurisdiction and may be disclosed to or accessed by the courts, law enforcement, and governmental authorities in accordance with those laws. Service providers are given the information they need to perform their designated functions, and are not authorized to use or disclose personal information for their own marketing or other purposes.

Legal/Compliance: Hard Rock Ottawa, its affiliates, and Canadian, US, and other service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order (which may include lawful access by Canadian, US, or other foreign governmental authorities, courts, or law enforcement agencies), to other organizations in the case of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud or as otherwise required or permitted by applicable Canadian, US, or other law (which, for greater certainty, includes investigating contraventions of laws applicable to gaming). Your personal information may also be disclosed where necessary for the establishment, exercise, or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.

Sale of Business: personal information may be transferred as an asset in connection with a prospective or completed merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Hard Rock Ottawa’s business or as part of a corporate reorganization or stock sale or other change in corporate control.

Safeguards and Retention

We have implemented reasonable physical, administrative, and technological measures in an effort to safeguard the personal information in our custody and control against theft, loss, and authorized access, use, modification, and disclosure. We restrict access to personal information on a need-to-know basis to employees and authorized service providers who require access to fulfill their job requirements. We have personal information retention processes designed to retain personal information for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.

Access to Your Personal Information

You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in personal information we have in our custody or control by contacting us as set out under Contact Us below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.

If you wish to make a request under provincial freedom of information legislation, you should submit your request directly to the Ontario Lottery and Gaming Corporation.

Third Party Links

Our website contains links to third-party sites that we do not own or operate, including social media websites. Except as provided herein, we will not provide your personal information to these third parties without your consent. We provide links to third party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy statements, notices and terms of use, which we recommend you read carefully.

We do not have control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure, and otherwise treat your personal information.

Changes to Our Privacy Policy

This Privacy Policy may be updated periodically to reflect changes to our personal information practices. We will post the updated Privacy Policy on our website. We strongly encourage you to refer to this Privacy Policy often for the latest information about our personal information practices.

Contact Us

  • Please contact Privacy Officer if:
  • you have any questions or comments about this Privacy Policy;
  • you wish to access, update, and/or correct inaccuracies in your personal information, or
  • you otherwise have a question or complaint about the manner in which we or our service providers treat your personal information.

You may contact our Privacy Officer by email at or by phone at 613-822-8668 x4689.